Field Service Technician
- The Company :
Prodways Group (www.prodways-group.com) is the European leader in industrial 4.0 technologies and in particular 3D printing. Established on about fifteen sites in Europe and in the United States, Prodways Group has about 500 employees and offers solutions, materials and machines for the "industry of the future" (3D printing machines, 3D design and simulation software, etc.), but is also present in the manufacture of parts using innovative technologies (prototyping, mass production of parts, etc.).
Passionate about innovation, you are looking for a large-scale company, in a fast-growing sector of activity, where you can live your passion, develop your potential and enrich yourself on a human level through contact with our employees... join Prodways Group!
- Position & Missions :
Reporting to the MovingLight Program Director and working closely with the Support Manager, your responsibilities will include:
- Install our machines in the field;
- Carry out curative and preventive maintenance interventions at our customers' sites, internationally;
- Participate in application deployments at our customers' sites ;
- Occasionally perform remote diagnostics and help our customers solve their technical problems;
- Participate in the development of technical documentation.
- Profil :
You have a technical education and ideally you have a first experience in after-sales service, internationally. With good analytical skills, you have solid skills in electronics, micro-computing, mechanics and manufacturing processes. You are at ease in conducting diagnostics on complex and cross-cutting issues.
You have good interpersonal skills, are customer-oriented and have a real sense of service. In addition, you demonstrate precision and rigor in the execution of your missions. You represent the image of the company to the customers, and have a respect for confidentiality and contractual information. You are fluent in English (clients are mainly located outside of France), German would be a plus.
Then this position is for you!
Position to be filled as soon as possible on a fixes term contract with a location open to the whole of France. Frequent travel (minimum 80% of the time) in France and abroad (Europe, Middle East, Asia) is to be expected. Salary expectations according to profile.