Field Service Technician
- The Company:
Prodways Group (www.prodways-group.com) is the European leader in industrial 4.0 technologies and in particular in 3D printing. Established on about fifteen sites in Europe and the United States, Prodways Group has about 500 employees and offers solutions, materials and machines for the "industry of the future" (3D printing machines, 3D design and simulation software, etc.), but is also present in the manufacture of parts using innovative technologies (prototyping, mass production parts, etc.).
Passionate about innovation, you are looking for a large-scale company, in a fast-growing sector of activity, where you can live your passion, develop your potential and enrich yourself on a human level through contact with our employees... join Prodways Group!
Do you want to join a motivated multidisciplinary team and the innovative world of 3D printing and its applications? Join our teams of passionate engineers and technicians, working in a very stimulating environment both technically and humanly.
- Position & Missions :
Within the Systems division, which designs, manufactures and markets professional and industrial 3D printing machines, you will be required to:
- Contribute to R&D projects as a field expert;
- Install our machines in the field;
- Carry out curative and preventive maintenance interventions at our customers' sites, internationally;
- Occasionally participate in application deployments at our customers' sites;
- Carry out remote diagnostics and help our customers solve their technical problems;
- Participate in the continuous improvement of the machine and the development of technical documentation.
With a technical background or engineer, you ideally have a first experience in after-sales service, internationally. With good analytical skills, you have solid skills in electronics, micro-computing, mechanics and manufacturing processes. You are at ease in conducting diagnostics on complex cross-functional issues. Ideally, you already have knowledge of 3D printing technologies.
You have good interpersonal skills, you are customer-oriented and have a real sense of service. Moreover, you demonstrate precision and rigor in the execution of your missions. You represent the image of the company to the customers, and have a respect for confidentiality and contractual information. Are you fluent in English? French and another language would be a plus.
Then this position is for you!
Position to be filled as soon as possible on a permanent basis. Frequent travels in France and abroad are to be expected. Remuneration according to profile.